
Computers, gadgets and applications are an integral part of our everyday lives – but do we really know how to use them? How often do you find yourself asking how do I use this application? Where do I find this feature?
All existing solutions today have the same common denominator; they force the user to properly study the procedure before actually solving the issue. Thus the process is always the same:
Our procedural memory, i.e. remembering the steps you need to take to complete a task, requires repetition.
Studies show that we retain:
· 10% of what we Read
· 20% of what we Hear
· 30% of what we See
· 50% of what we Hear And See
· 70% of what we Say
Without the repetition our knowledge diffuses and we find ourselves forgetting what we just read. Which explains the “day after” problem organizations find when implementing new software – once the training has ended – how much have the employees actually retained?
A New Concept
Leo is an application that runs on top of any application: both on web and desktop (currently on windows) and provides real-time help by actually executing the task for the user on the application itself. It is similar to a GPS, except that Leo also turns the wheel for you.
· Leo performs the action for the user in real time, upon request.
· Leo optimizes the use of applications by allowing the user to always complete the task.
· Leo works cross applications
With Leo the process changes: Search and Leo does the rest…
For instance a user is using an application and has a question, here Leo comes into play. The user asks Leo a question (in free text); Leo identifies the answer and begins the action for them. That is, Leo actually moves the mouse and clicks for the user during the entire set of transactions, while asking the user to interact during decision points, if needed.