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Senior Technical Support Engineer (TSE)

Kryon Systems is seeking a bright, enthusiastic and hands-on Senior Technical Support Engineer to join our team. We are looking for someone who thrives in a fast paced environment and welcomes new challenges every day. The TSE will work closely with our partners and enterprise customers on product deployments and will be responsible for delivering outstanding technical support, remotely as well as on-site.

Responsibilities:

  • Provide technical support to partners and customers who are using our enterprise software.
  • Provide support for pre and post sales activities.
  • Design and develop process automation content using Kryon Systems’ unique authoring tool.
  • Perform product installations and implementation.
  • Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
  • Work directly with Development, QA and Product teams to investigate customer technical issues.
  • High availability – support real-time systems for global partners and customers.
  • Willing to travel occasionally in order to perform on-site support, troubleshooting, and customer training.

Skills & Qualifications:

  • Minimum 3-5 years of technical support experience for enterprise software.
  • B.Sc. in Computer Engineering, Computer Science or related Engineering field – an advantage
  • Experience with system implementation and deployment, including system configuration and troubleshooting in a client-server environment.
  • Outstanding customer facing abilities and verbal communication skills.
  • Experience in providing customer training and on-site support.
  • Excellent project management skills and ability to manage multiple projects simultaneously.
  • IT knowledge/background required.
  • Basic programming skills required.
  • Strong analytical and troubleshooting skills.
  • Strong written and documentation skills.
  • Excellent spoken and written English.
  • Willingness to travel.

Personal Attributes:

  • Passion for troubleshooting client problems and satisfying customer needs.
  • Self-motivated, with a sense of urgency and efficiency and a strong work ethic.
  • Excellent interpersonal skills.
  • Team player.
  • Fast learner, creative thinker and able to solve problems.
  • Willingness to take on big challenges.
  • Accountable for commitments, results, and quality.

Effective: Immediately
Reports to: VP of Customer Support Services
Location: USA

Apply Now

Senior Technical Support Engineer (TSE)

Kryon Systems is seeking a bright, enthusiastic and hands-on Senior Technical Support Engineer to join our team. We are looking for someone who thrives in a fast paced environment and welcomes new challenges every day. The TSE will work closely with our partners and enterprise customers on product deployments and will be responsible for delivering outstanding technical support, remotely as well as on-site.

Responsibilities:

  • Provide technical support to partners and customers who are using our enterprise software.
  • Provide support for pre and post sales activities.
  • Design and develop process automation content using Kryon Systems’ unique authoring tool.
  • Perform product installations and implementation.
  • Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
  • Work directly with Development, QA and Product teams to investigate customer technical issues.
  • High availability – support real-time systems for global partners and customers.
  • Willing to travel occasionally in order to perform on-site support, troubleshooting, and customer training.

Skills & Qualifications:

  • Minimum 3-5 years of technical support experience for enterprise software.
  • B.Sc. in Computer Engineering, Computer Science or related Engineering field – an advantage
  • Experience with system implementation and deployment, including system configuration and troubleshooting in a client-server environment.
  • Outstanding customer facing abilities and verbal communication skills.
  • Experience in providing customer training and on-site support.
  • Excellent project management skills and ability to manage multiple projects simultaneously.
  • IT knowledge/background required.
  • Basic programming skills required.
  • Strong analytical and troubleshooting skills.
  • Strong written and documentation skills.
  • Excellent spoken and written English.
  • Willingness to travel.

Personal Attributes:

  • Passion for troubleshooting client problems and satisfying customer needs.
  • Self-motivated, with a sense of urgency and efficiency and a strong work ethic.
  • Excellent interpersonal skills.
  • Team player.
  • Fast learner, creative thinker and able to solve problems.
  • Willingness to take on big challenges.
  • Accountable for commitments, results, and quality.

Effective: Immediately
Reports to: VP of Customer Support Services
Location: APAC

Apply Now

Product Marketing Manager

As a Product Marketing Manager, you will be responsible for crafting the messaging and positioning for Kryon System’s products. You will communicate the value proposition to the sales team and provide the tools to support the selling process. Attention to detail and an eye for quality, along with the ability to grasp and translate technical capabilities into benefits is crucial. In your role as a Product Marketing Manager you will be the expert in our competitor’s offering, our buyers, how they buy and their buying criteria and will transfer this knowledge to the sales channels.

Key Responsibilities:

  • Develop product positioning and messaging that differentiates our products in the market
  • Sales enablement – communicate the value proposition of the products to the sales team and develop the sales tools and product marketing collateral that supports the selling process of our products
  • Product launch – plan the launch of new products and releases and manage the cross-functional implementation of the plan
  • Market intelligence & Competitive Analysis – be the expert on our buyers, how they buy and their buying criteria; be the expert on our competition and how to crush them

Requirements:

  • 5+ years of software product marketing experience
  • Product/marketing experience with automation software an advantage
  • Bachelor’s in business or marketing
  • Very strong written communication skills – English at mother tongue level mandatory
  • Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties

Effective: Immediately

Apply Now