COMMUNITY MANAGER

ABOUT THE ROLE
We’re looking for an experienced Community Manager to act as the face and voice of our brand and manage all community communications.

If you are a tech-savvy professional, experienced in social media, online forums and marketing communications we would like to meet you!

RESPONSIBILITIES

  • Program Manager/Administrator – establish, manage and set up the day to day details for running the Kryon Forum and community – staff, investment, activity tracking, communication, providing feedback…etc.
  • Research Filter/Metrics Reporting – being able to synthesize community feedback information and analytics and make actionable insight that company executive can react to.
  • Set and implement online community and communication campaigns to align with marketing strategies.
  • Organize and participate in online events to build community and boost brand awareness.
  • Analyze community activity – synthesize community feedback information and analytics and make actionable insight that company executive can react to.
  • Client Stir Stick/Rallying Cry – becoming the internal rally cry and the conscience of the community/customer inside the company- practicing change management and changing processes that hinder community success.
  • Customer Support/Community Problem Solver – answering directly or providing a forum and process to solve member/customer break-fix problems or more ingrained issues with company, product or community.
  • Facilitation/Moderation – playing the role of ombudsman, rulemaker, conversation starter and referee in the Kryon forum and community debate inside and outside the community.
  • Social Networking and Outreach– recruiting new members into the community.
  • Problem Solver – answering directly or providing a forum and process to solve member/customer break-fix problems or more ingrained issues with company, product or community.
  • Internal Evangelist – becoming the missionary inside the company to provoke employee involvement, demonstrating success, communicating value and demystifying the world of tech and social media that supports the community.
  • Technical – manage and support the key technical/.online interface with forum members.
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
  • Liaise with Product to stay updated on new products and features.
  • Liaise with Sales and Support to support technical forum responses and build/strengthen customer relationships.
  • Stay up-to-date with RPA, AI and digital technology trends.

REQUIREMENTS

  • Proven work experience as a community manager
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program)
  • Ability to stay calm in a storm
  • Ability to identify and track relevant community metrics
  • Excellent writing skills
  • Attention to detail and ability to multitask
  • BA in Marketing or relevant field

Apply Now