If your organization is like most enterprises, they’ve spent thousands if not millions of dollars each year on the deployment of business applications. These investments were made to improve employee productivity, efficiency and process quality, towards positively affecting the business bottom line. However, despite comprehensive training programs, people simply cannot learn and retain 100% of what they need to know to use their business applications fully, to complete business processes efficiently and accurately towards the achievement of desired results. The result is a gap between actual and desired performance which we refer to as The Performance Gap.
Employees are expected to perform tasks and complete business processes at a defined level of quality and efficiency. However, the execution of complex business processes, often across multiple applications, presents a challenge to users especially when change is a constant in the organization. When inadequate retention of skills and knowledge delivered in training programs and simple human error is added to the equation, the effect to business operations can be considerate – decreased productivity and process quality. Exactly the opposite result that the investments in HR and technology were meant to deliver.
Customized, complex and not always adapted to current processes or policies.
Complex, deployed across multiple systems | risk of non-compliance
People will make mistakes sometimes because of a knowledge gap or simply due to human error.
Leo Performance Support was developed specifically to bridge the performance gap by providing just-in-time process guidance and task automation to ensure that employees are able to complete business processes efficiently and accurately.
Leo assists users in all their moments of need, directly within the business process, in real time. In short, helping users get the job done and business achieve their KPI.
At Kryon, we take a 360o approach to performance support insofar that we don’t view performance support simply as the deployment of a software application but rather as the implementation of an enterprise performance methodology focused on facilitating the achievement of business results.
The Kryon approach is multi-faceted: our solution facilitates knowledge transfer to address the training requirements of performance support in addition to delivering many of the capabilities available in desktop automation solutions. However, what differentiates Kryon is that we designed intelligent performance support especially for the business user. Therefore, it is designed for SMEs who have first-hand knowledge of the business challenges and issues for which the system will be deployed to overcome.
The Kryon methodology incorporates the following:
The Kryon 360 Methodology covers the following: