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RPA for Automated Claims Processing

Shorten processing time, prevent errors, boost customer satisfaction, and cut costs

Major Claims Processing Challenges

High Operating Costs
Claims processing is burdened with laborious and time-consuming tasks such as manual data gathering and data entry – often leading to errors, misaligned records and inconsistent service delivery.
Disparate Legacy Systems
Many current claims, policy administration and billing systems have reached their practical limits, lacking updated functionality, workflow flexibility and configurability. This means that data is often siloed across disparate platforms or unavailable in real time when it’s needed most.
Meeting Compliance
Compliance is a necessity on which both insurance companies and their customers place a high value. New policies and rules are constantly being introduced, making it difficult to keep up with changing regulations while executing efficient processes.
Customer Demands For Better Service
Mobile and online services are upping demand for faster service delivery. When it comes to the insurance claims process, slow speed of settlement and lack of process transparency are key barriers to higher customer satisfaction.

How Kryon Transforms Claims Processing

Speed up service delivery while improving accuracy and compliance

Automated Claims Processing
Expedited Claims Processing
Kryon’s automation of claims operations help companies improve customer service by expediting service delivery. Our Unattended Automation shortens processing time, allowing claims to be processed faster and more efficiently. Our Attended Automation can be used by claims processors to master the business applications they use to improve claims’ adjudication. Kryon Attended Robots can show claims processors how to complete a task or they can directly execute the task for them, allowing claims processors to focus on other steps in the process that may require human decision-making.
Process Quality and Accuracy
Process Quality and Accuracy
Kryon RPA reduces the backlog of work that makes human error inevitable. Unattended Automation ensures claims are processed with razor sharp accuracy, every time. Monotonous tasks such as data entry, validation, and checking against benefit or coverage requirements can be fully offloaded to Kryon Unattended Robots for quick, efficient, and precise execution. When exceptions or inaccuracies are identified, the robot alerts the claims processor for further investigation.
Adherence to Compliance Requirements
Adherence to Compliance Requirements
Insurance organizations are subject to strict regulatory oversight by several local and global regulatory bodies. In addition to ensuring a more accurate claims adjudication process, Kryon RPA plays a significant role in improving insurance governance and compliance. Kryon’s RPA platform produces a detailed log of activities, with every step in the claims process documented, making it simpler for companies to monitor regulatory compliance on an ongoing basis.

Automate your Claims Processing

Claims Processing Use Case

Automated Claims Processing Use Case
Insurance Provider Cuts Down on Claims Processing Time with Kryon RPA

A leading global insurance provider processes 1000s of insurance claims weekly. A pdf claim document can contain up to 70 pages and claims processors need to examine each page to verify the ID – an extremely time-consuming, manual process.

Kryon Robots can look for the ID on each page then save the file in a way that allows claims processors to open the file and go directly to the required page without searching through the entire document.

Your Intelligent RPA Solutions

Delivering Continuous Process Optimization
Identify all of your processes that should be automated for time and cost savings, and let us generate automation workflows for you.
Offload mundane, repetitive and time-consuming business processes to your Kryon virtual workforce for quick and efficient execution on a virtual server.
Kryon Robots empower employees to complete tasks with greater speed, accuracy and efficiency, guiding them through processes or automating “swivel chair” activities.
Kryon enhances productivity at every step of your business processes by enabling collaboration between your virtual and human workforces.