Press Release

New Jersey, August 14, 2013 – Kryon Systems (www.kryonsystems.com), a leader in user performance support and process improvement, announced today that it will launch Leo Release 3.7 at the Performance Support Symposium 2013 in Boston, Massachusetts, September 9 & 10.

The Leo Performance Support solution enables organizations to improve productivity by delivering timely knowledge and assistance to users on the job. Like GPS for drivers, Leo supports users as they navigate through any business process on any software application and even across different software applications. Leading organizations from industries as varied as banking, telecommunication, utilities, and travel are using Leo to streamline business processes, minimize user mistakes, optimize handling time for tasks, improve adherence to policies and procedures, and to reduce training, helpdesk, and support costs.

Most performance-support systems depend on users understanding that they lack the know-how required to successfully accomplish a task. “For the first time, Leo is capable of pushing information to users exactly when they need it, without requiring them to look for an answer,” said Bibi Rosenbach, CEO of Kryon Systems. “Our unique push technology enables us to support users not only when they know they don’t know, but also when they don’t know they don’t know.”

Leo platform release 3.7 is loaded with new and enhanced capabilities and functionalities to allow non-technical content authors to build powerful in-application performance support solutions quicker than with any similar tool.

Leo enables L&D executives to extend their influence to where it really matters, the work and workplace. With Leo, instructional designers can develop, deploy, and monitor embedded performance support solutions on any application without the need for integration, acquiring programming skills, or relying on IT services.

Leo enables any organization to improve user productivity, reduce time to proficiency, shorten training, cut support costs, and expedite application deployment.

“Leo Performance Support delivers instructions and information to our employees, in real time and on top of live production systems, so our staff can always provide the best care to our clients,” said Erez Levy, head of methods and procedures at Clalit Health Services, Israel’s largest healthcare provider.

Leo Performance Support Release 3.7 highlights

End User—New Active mode based on push technology. Leo understands the context the user is in (based on various conditions) and automatically suggests relevant support and guidance; Leo has the ability to stop, minimize, and resume support processes.
Infrastructure—Enhanced security and password management; up to 90 percent improvement in visual recognition performance; reduced resources consumption, and optimized network utilization.
Content Author—Dynamic process flowchart view for easy editing (Figure 1); enhanced “Read from Screen” capabilities; enhanced rich-text messages and prompts, and more.

For more information, please visit www.kryonsystems.com or email info@kryonsystems.com.

About Kryon Systems

Kryon Systems is the provider of Leo, the definitive performance support system. Leo is designed for performance: to navigate users through any business application, and to complete tasks quickly and error-free, on live applications and in real time.

About the Clalit

Clalit Health Services, the leading and major health maintenance organization in Israel and the second largest HMO worldwide, provides comprehensive healthcare services to more than 4.1 million customers, or 54 percent of Israel’s population. Clalit’s facilities and services include 1,400 community clinics, 14 hospitals, 400 pharmacies, dozens of laboratories, research institutes, and subsidiaries that provide diagnostic imaging, dentistry, complementary medicine, aesthetic medicine, and medical equipment maintenance services. As the largest civil employer in Israel, Clalit has approximately 33,000 employees including physicians, nurses, pharmacists, paramedics, laboratory and imaging technicians, and administrative staff. For more information please visit http://www.clalit.co.il/HE-IL/english.