Leo Performance Support from Kryon Systems Honored for Exceptional Innovation
Franklin Lakes, NJ (January 7, 2015) — Kryon Systems announced today that TMC, a global, integrated media company, has named Leo Performance Support as a 2015 CUSTOMER Product of the Year Award winner.
The 2015 CUSTOMER Product of the Year Award recognizes vendors that are advancing the Call Center, CRM and Teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Kryon Systems with a 2015 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “The Leo Performance Support solution has proven deserving of this elite status and I look forward to continued innovation from Kryon Systems in 2015 and beyond.”
Bibi Rosenbach, CEO of Kryon Systems exclaimed, “We are honored to receive this distinguished award and thank TMC for their recognition of the innovation Kryon Systems has continued to deliver through our flagship product, Leo.”
Leo’s patented image recognition technology wraps any enterprise application with context sensitive support, real time guidance and enforcement of best/required practices. Because of its innovative, patented technology, Leo can work on any application and across multiple applications without requiring integration. Leo provides two modes of support to contact center agents: Guide Me takes the user through the business process like a GPS or Do It which performs the task for the user like an Autopilot. As a result, contact center agents have the information and support they require, at their moment of need, to reduce average handling times, deliver timely service and achieve target KPI.
About Kryon Systems
Kryon Systems’ flagship product, Leo, provides performance support to enterprises through context-relevant, real-time guidance and/or process automation on any type of software or business application. Leo affords a clear ROI to companies that spend millions of dollars on IT systems, software, training and support for change management and business process optimization by reducing user errors, streamlining business processes, and ensuring fast and successful adoption of new and upgraded software systems as well as new services or products resulting in huge savings for an organization. For more information, please visit www.kryonsystems.com or visit our LinkedIn page or blog.
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. For more information about TMC, visit www.tmcnet.com.
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