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RPA Center of Excellence

An essential part of your RPA success

Building Your RPA CoE?

Here’s a guide to get you started

Your robotics team is tasked with ensuring that RPA projects adhere to standard processes and procedures, measure business metrics and performance goals, and meet your organization’s needs and objectives, including ROI and customer satisfaction.

The robotics team should include professionals who can understand the obstacles, opportunities, and benefits of RPA for the entire company. For example, the robotics team should include both process owners who can choose the appropriate processes for automation and validate technical elements, and SMEs that can establish the business case and show its value to stakeholders throughout the company.

It is important to set the key objectives for successful RPA implementation upfront. Your business case should be based on a comprehensive plan that highlights the broader prospect and long-term results of RPA, rather than being solely based on the initial project. This plan should include technical, organizational and cultural aspects of the program.

Important factors to consider:

  • What model do I want to implement (extend pilot in one department or involve several departments from the beginning)?
  • How should I structure the CoE (reporting to, centralized or decentralized, per organization or per geography, connections/reporting between departments)?

Building an effective governance process includes gathering the resources and setting the specific guidelines and steps that are necessary for the CoE to facilitate collaboration and communication across the company.

Steps include:

  • Process selection and prioritization guidelines
  • Maintenance of knowledge centers and support documentation
  • Establishing a change management program to help the company manage the impact of RPA
  • Setting measurable KPIs for your automated processes for performance evaluation
  • Determining best practices and lessons learned that can be applied in the future

RPA is evolving at a fast pace and how it differs from past practices and use cases needs should be understood and planned for accordingly. The CoE is charged with being on top of these developments and ensuring that the organization’s RPA activities, practices, and implementations consider and reflect new advancements.

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Featured Resources

6 Questions for Setting-up Your RPA Center of Excellence
6 Questions for Setting-up Your RPA Center of Excellence
Download our CoE infographic to learn how to build a center of excellence to meet your automation goals.
Choosing the Best Processes for RPA
Choosing the Best Processes for RPA
Simple or more complex processes? Determine which of your rules-based processes will offer the most value from robotic process automation.
Kryon RPA for Finance
Kryon RPA for Finance
See how Kryon helps financial institutions cut processing time, save costs and resources, and eliminate human error.

Kryon Intelligent RPA Solutions

Delivering Continuous Process Optimization
Identify all of your processes that should be automated for time and cost savings, and let us generate automation workflows for you.
Offload mundane, repetitive and time-consuming business processes to your Kryon virtual workforce for quick and efficient execution on a virtual server.
Kryon Robots empower employees to complete tasks with greater speed, accuracy and efficiency, guiding them through processes or automating “swivel chair” activities.
Kryon enhances productivity at every step of your business processes by enabling collaboration between your virtual and human workforces.