After decades of growth, telecommunications providers are facing declining revenues as telecom services become increasingly commoditized and over-the-top (OTT) players offer innovative services at attractive prices. To stay relevant and grow revenues in the digital era, telcos need to rapidly modernize existing services and business processes.
Robotic Process Automation (RPA) can play a pivotal role in driving transformation across the telecom industry, bringing greater efficiency to telecommunications functions – from supply chain and operations to enterprise management and customer care.
With fierce competition from OTTs, many telcos are facing a steep drop in basic communications service revenues, forcing them to reduce OPEX and CAPEX.
Operators must evolve into digital service providers, reimagining their business models, upgrading network infrastructure and creating next-gen offerings for their customers – fast and at scale.
Telcos who struggle to meet the demand for high network availability and superior service across all channels face high rates of customer churn and risk losing credibility.
Telcos must manage several platforms and applications to support multiple products and services. This leads to siloed data, disparate services and complex processes all of which may not be integrated.
Kryon RPA enables telcos to not only reduce opex and capex, but to boost customer responsiveness. By streamlining execution of once complex, labor-intensive and time-consuming processes such as billing, data entry, ticket management, and order fulfillment, RPA frees telcos to be more dynamic.
Telcos using Kryon RPA report achieving:
Kryon customers enjoy RPA at a lower Total Cost of Ownership (TCO). That’s because Kryon’s patented visual recognition technology allows business users to intuitively build automation scenarios on any application themselves – without the need for integration, coding skills, or reliance on extensive programming resources. This speeds up process development time and lowers the cost per hour.
Kryon enables telcos to save through:
Not all telecom processes are fit for unattended automation – and rightly so. In processes such as customer-relationship building, where a “human touch” is essential, Kryon’s Hybrid Automation solution accommodates a collaborative interaction between your virtual and human workforces. With our Hybrid RPA, users can seamlessly pass tasks within a process to a robot for execution and alternatively, a robot can send a task to a a person when a human decision needs to be taken. The result is an end-to-end solution that maximizes your telco’s flexibility and efficiency.
Instead of focusing on mundane, time-consuming back office tasks, service agents have more time to handle customer requests that require human decision-making and solving complex issues. Better – and quicker – customer service, in turn, results in better retention.
Several telecom processes, such as raising purchase orders, are full of data disparities due to non-standard formats and siloed information sources. Kryon’s OCR algorithms and ABBYY integration help telcos close holes by transforming data into uniform, actionable formats.
Telcos benefit from substantially lower TCO with Kryon’s solutions. In addition to cost savings in training and workforce, our intuitive RPA platform significantly minimizes reliance on programming and development resources, resulting in even greater operational cost efficiency.
Telco employees are often burdened with repetitive, time-consuming tasks that can take their toll, both in terms of costly mistakes and employee turnover. Kryon RPA allows employees to focus on more gratifying work, such as complex value chain processes, that allow them to develop new skills.
A leading telecommunications company was looking for a way to streamline purchase order processing. Before implementing Kryon’s RPA, raising purchase orders was an inefficient and bureaucratic process involving complex exchanges of information and authorization requirements.
With the implementation of Kryon’s RPA solution, the telco achieved a 300% increase in productivity, and benefited from considerable workforce savings.