RPA is a process, not a quick fix. When done correctly, it can drive business agility and successful workforce transformation via the creation and utilization of virtual workforces.
The results of an effective RPA process can include substantial cost savings, increased productivity, and other strategic benefits giving businesses a competitive advantage.
But the process can also present challenges, such as changing company culture, redeploying and training employees, and reengineering business models.
Kryon has helped dozens of organizations on their RPA journey. We’ve collected our insights and best practices into a set of guidelines to help your company achieve seamless and successful RPA implementation.
Process transparency is key to successful RPA implementation. As processes regularly undergo change, organizations should establish a robust change management function to keep track of process variations.
Define your RPA objectives before you begin to build the RPA infrastructure. Are you aiming to lower labor costs? Reduce error rates? Lower SLAs? Raise ROI? Knowing which KPIs matter ahead of time is key to effective RPA implementation.
An RPA Center of Excellence (CoE) provides the strategy and vision governing automation across your organization. The CoE can include specialists responsible for: identifying areas for automation, building operating models, developing change management and continuous improvement capabilities, and managing interactions with other units in the company.
For RPA implementation and ramp-up, proper infrastructure is needed, with development, testing & production environments. As application servers can be defined in active-active mode, consider adding a server for redundancy and stability purposes. For a full list of suggested prerequisites, contact us.
The PoC stage involves taking a few processes suitable for RPA and automating them in a development environment. The aim of the PoC is to prove that an RPA solution works within the organization, that it can support all the applications used throughout the company and can execute the tasks performed daily by employees.
After you’ve determined that an RPA solution can support your company’s processes and perform the necessary tasks, your RPA operating team needs to be assembled and trained. Training is usually provided by the RPA vendor or 3rd-party professional services. Kryon’s training focuses on teaching proven approaches, best practices, examples from the field, and combinations of platform features to achieve the best results.
When your RPA team is up and running, it’s time to decide which processes you should automate and begin building the automation scenarios and/or cases. This stage includes both business and technical planning of processes, structuring the basic flow of scenarios, setting rules and exceptions, establishing error-handling procedures, identifying best practices, and testing.
An important part of this stage is testing. This is an iterative process that requires testing your automation processes on your robots until they are stable and stand-alone enough to imitate error-free execution throughout all possible outcomes. When your outcome reports are meeting, or exceeding your starting goals, and all exceptions have been accounted for, you’re ready for production.
Your software robots are now available to execute processes in a working (production) environment. Your RPA team should monitor the robots and handle any exceptions/errors. In production, you can set up several ways to activate the right robot to perform the right automation task according to your business needs. Learn more about robot triggers.
At this stage, it is also a good idea to think about setting up a second application server for stability and/or redundancy purposes.
You are now ready to extend RPA to additional processes to support other units throughout your organization. Scaling automation processes should be quick and simple. Your RPA development platform should enable you to easily add new processes, expand existing processes, and reuse developed components for additional processes as needed. Kryon’s multi-tenancy capabilities enable your business to scale RPA operations organization-wide securely and efficiently. Scaling of RPA occurs on two levels: 1. You can easily add new processes in our Studio or branch out exiting ones. 2. You can scale the number of robots, with each robot able to handle and an unlimited number of processes.